Example Statement

Your Online Dating Services Company

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"Why does my bank statement have a charge for web-pay-help.com?"

Call Us 44 2039659339Contact our team

"Our team are here to help. Contact us today!"

The site which you have signed up for a premium online dating account with uses Web-pay-help's services.



“Why am I being charged?”

The membership within the online dating website with which you have a premium account requires a payment, please be aware that this may re-bill within regularly timed intervals. 

Pay for premium access and full VIP benefits by checking out the 'Membership' page of your site account. 

The 'Membership' area of the site with which your premium account is associated gives you the capability of cancelling your subscription at any time you wish. 

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

Send 'STOP' to 89585 in order to cancel any future mobile billing. 


Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

© web-pay-help.com, All Rights Reserved.

“I am trying to pay. Why is my card being declined?”

“How can I pay for membership?”

“How do I cancel my subscription?”

“I pay via my mobile phone provider. How do I cancel?”

“What are the benefits of VIP Membership?”

Payments may sometimes be declined by banks and payment providers during their checks of sites that could be described as of a 'sensitive' nature. Get in touch with your bank to communicate that you'd like to go ahead with the payment. 

web-pay-help.com is operated by HubPeople Ltd.
Third Floor, Rose House, 51-59 Circular Road, Douglas, Isle of Man, IM1 1AZ

web-pay-help is affiliated with a selection of online dating websites, their shared objective to provide their global database of members with a premium matching service, perfected and optimised to give a safe, enjoyable experience. 

Submit a query to our team

To identify the site which you've signed up to, please give the email address you've used to create your profile in the field below.